Privacy Policy

Introduction

Firloop LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related website (together, the "Service") forFirloop.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access or use the Service.

Information We Collect

Account and Contact Information

We may collect basic account and contact details that you voluntarily provide to us when you:

• Register for an account or sign in
• Use the application features
• Contact us for support
• Subscribe to our services

Business Data

When you use Firloop, we collect and store business information that you choose to enter, such as:

• Sales records and transaction data
• Customer information you enter
• Product and inventory data
• Business settings and preferences

Payments and Subscriptions

If you choose a paid plan, we receive limited payment and subscription information from app stores and payment providers (for example, transaction IDs, product purchased, billing status). We do not store your full card, UPI, or bank account details. Those are handled by the relevant payment provider or app store.

Automatically Collected Information

We may automatically collect certain technical and usage information when you use the Service, such as:

• Device information (model, operating system, unique identifiers)
• Usage data (features used, time spent, interactions)
• Crash reports and performance data

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Improve and personalize your experience
• Operate, maintain, and bill for your chosen plan (Free or Pro) and manage subscription limits
• Process your transactions
• Send you updates, security alerts, and support messages
• Respond to your comments and questions
• Analyze usage patterns to improve our services
• Detect and prevent fraud or abuse

Data Storage and Security

Local Storage (Free Tier)

Free tier users' data is stored locally on their device only. We do not have access to this data unless you choose to upgrade to a paid plan with cloud backup.

Cloud Storage (Paid Tiers)

Paid tier users' data is encrypted and stored securely in the cloud using industry-standard security measures. We use Firebase and other trusted cloud services to ensure your data is protected.

Security Measures

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security audits and updates
• Access controls and authentication
• Secure backup procedures

Third-Party Services

We may use trusted third-party services to help us operate our application and website, including:

• Firebase and similar cloud providers: Cloud storage, authentication, and infrastructure
• App stores and payment providers: Subscription and payment processing
• Analytics and crash reporting services: Usage tracking and product improvement
• Customer support tools: Handling your requests and feedback

These third parties have access to your information only to perform specific tasks on our behalf and are obligated to protect your information according to appropriate contractual and legal safeguards.

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Delete your account and associated data
• Export your data in a portable format
• Opt-out of marketing communications
• Withdraw consent for data processing

To exercise these rights, please contact us at support@firloop.com.

Data Retention

We retain your information for as long as your account is active or as needed to provide you services. If you delete your account, we will delete your data within 30 days, except where we are required to retain it for legal or regulatory purposes.

Children's Privacy

Our application is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date.

Contact Us

If you have questions or concerns about this privacy policy, please contact us: